Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-flight-dubai.terratrek.net! We take the privacy and security of your personal information very seriously. This comprehensive Privacy Policy explains how we handle data collected through our website, applications, services, and products, ensuring adherence to various global privacy regulations.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not apply to third-party platforms, applications, or services linked from our site, as they have their own privacy policies governing data collection.

Processing Activities

This Privacy Policy guides how we interact and process your data when:

  1. You use our digital services as an authorized user.
  2. You visit our websites, including any linked pages within our domain.
  3. We communicate with you via email, phone calls, or text messages (SMS) for marketing, transactional, or service-related purposes.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide tailored services:

  • Account Information: Username, registration details, and profile settings.
  • Payment Information: Credit/debit card details, billing addresses, and payment history.
  • Financial Information: Bank account numbers (if linked for direct payments) and financial transaction records.
  • Purchase Information: Products or services bought from us, including quantities and purchase dates.
  • Mobile Device Identifiers: Unique device IDs, mobile network information, and location data from your mobile device.
  • Location Data: GPS coordinates and address details when you use our location-based services.
  • Feedback and Reviews: Comments, ratings, and reviews left by users about our products or services.
  • Social Media Information: Publicly accessible data from social media platforms if you choose to connect your accounts with us.
  • Product Information: Details about products you view, search for, or purchase on our sites.

We gather this data through various means: user input forms, account settings, browsing activities, order processing, and third-party data providers.

Cookies

We use cookies to enhance your experience on our websites and improve analytics:

  • Strictly Necessary Cookies: Essential for navigating our sites and providing basic functionality.
  • Preference Cookies: Remember user preferences and settings to personalize content.
  • Analytics Cookies: Track website usage, analyze user behavior, and provide insights for service improvement.

Users can manage their cookie choices through our Cookie Manager tool, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary for the fulfillment of specific purposes, such as:

  • Processing orders and providing related services.
  • Maintaining user accounts and profiles.
  • Personalizing content and advertising based on user preferences.
  • Complying with legal requirements and regulatory audits.

Once these purposes are achieved or when data is no longer required, we securely delete or anonymize the data in accordance with applicable laws.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: All data transmitted and stored is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Access to your data is restricted to authorized personnel only.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children in this age group.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data for specific reasons.
  • Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for marketing or profiling purposes.
  • Non-Discrimination: Assert that you will not be subject to unfair treatment due to exercising your data rights.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team via email at contact@hot-air-balloon-flight-dubai.terratrek.net or by post to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy periodically, and any changes will be posted on our website with effective dates. We encourage users to review this policy regularly for any modifications.

Contact Information

For any questions, concerns, or requests related to privacy or data management, please reach out to us:

  • Email: contact@hot-air-balloon-flight-dubai.terratrek.net
  • Address: [Privacy Team Contact Address]